Health and safety

The health and wellbeing of our employees, guests and communities is critical to our business as it directly impacts our reputation and bottom line. Our health, safety and wellness framework enable the group to manage and monitor health and safety group-wide to protect relevant stakeholders, maintain legislative compliance, and position the group to become an industry leader in health and safety.


Achieved zero fatalities group-wide
Revised our health and safety targets for the next five years (2020 to 2024) to include lagging and leading indicator performance measures
Closed out 44% of all fire and life safety audit findings
Trained 2 651 employees, and 5 467 service providerscontractors on health and safety related topics
Spent over R8 million on fire and life safety measures
Achieved a legionella risk index score of 74%
Achieved a Hygiene compliance score of 94%


Achieve a 0% fatality rate

No fatalities in 2019

Implement incident reduction initiatives

Most business units completed this, resulting in reduced injury trends

Implement the group fire safety standard

This was delayed pending the appointment of a group engineer

Achieve group incident reduction targets when compared year-on-year

Group incident reduction targets not achieved

Standardise reporting of requirements and aligning health and safety management to South African standards in Latam by rolling-out our sustainability manual

Launched and implemented the manual at all local operations. Our Latam operations alignment of health and safety standards is dependent on their specific sustainability requirements

Improve integration to implement preventative maintenance plans

We continue to work with our maintenance teams on site, with improved traction expected once a group engineer has been appointed

Appoint a group healthcare provider

Appointed a group occupational and primary healthcare provider to manage five on-site clinics, and to develop and implement an occupational healthcare programme

Implement a medical surveillance programme

Developed a medical surveillance programme for our South African units, taking into account the occupational health risk assessments. A medical surveillance policy was also developed as part of the programme. The implementation of this programme will commence in 2020


Sun International remains committed to reporting on relevant and applicable indicators as tabled below. Data is segmented by region to ensure our key performance indicators are accurately reflected across the group.

Fatal Injury Frequency Rate (FIFR)1 Rate 0.00 0.00 0.00 0.00 0.00 0.02
Lost Time Injury Frequency Rate (LTIFR)2 Rate 0.99 0.96 0.00 0.09 4.55 3.47
Total Recordable Injury Frequency Rate (TRIFR)3 Rate 1.96 2.05 1.97 0.70 10.91 16.66
Total Injury Frequency Rate (TIFR)4 Rate 7.84 7.94 28.49 13.21 15.62 22.47
Total number of guest injuries5 Number 262 242 0 0 5 10
Total number of employee/contractor injuries6 Number 323 334 20 8 604 783
Total fatalities Number 0 0 0 0 0 1
  1. FIFR is the determination of the frequency of fatalities resulting from a work injury or work-related disease/illness, i.e. the number of fatalities per 200 000 employee hours worked.
  2. LTIFR is the determination of the frequency of LTIs, number of LTIs per 200 000 employee hours worked.
  3. TRIFR is the determination of the frequency of all RIs – inclusive of all fatalities, LTIs and MTCs per 200 000 employee hours worked.
  4. TIFR is the sum of all injuries (i.e. FACs, MTCs, LTIs and fatalities) per 200 000 employee hours worked, where the difference between TRIFR and TIFR is the addition of FACs.
  5. Total number of recordable guest injuries includes all injuries that required treatment other than first aid.
  6. Total number of recordable employee and contractor injuries that required treatment other than first aid.


Work-related fatalities and injury frequency rates

Fatal injury frequency rate (FIFR)

Sun International achieved a zero-fatality rate group-wide. We remain committed to keeping our employees, contractors and guests safe by maintaining a zero-fatality rate and continuing to reduce our incident rates group-wide.

Lost-time injury frequency rate (LTIFR)

Our South African operations achieved a cumulative lost time injury frequency rate reduction of 63% over the last four years. In 2019, however, we reported a LTIFR of 0.99 (2018: 0.96), marginally increasing our LTIFR by 0.03% yearon- year. Various initiatives were developed and implemented in 2019 to further reduce incidents.

Data inconsistency and inaccuracy remains a challenge, largely due to current inefficient reporting processes. This should be resolved with the integrated enterprise risk management solution that will be developed in 2020.

Key initiatives that we have implemented year to date include but are not limited to:

  • developing and implementing incident reduction initiatives based on injury trends. Most of our units achieved injury reductions, except for GrandWest, Sibaya and Table Bay, which saw a slight increase year-on-year
  • improving data capturing and reporting due to established data verification and consolidation processes. The improvement of data controls resulted in an increase in Sibaya’s injury frequency rates
  • training and audit interventions
  • improving awareness and control on common health and safety risks to prevent injuries.
The LTIFR at our African operations decreased to
0 injuries per 200 000 hours worked (2018: 0.09).

The LTIFR in Latam increased to
4.56 injuries per 200 000 hours worked (2018: 3.47)
mainly due to increases in Valdivia, Punta Arenas and Panamas’ LTIFR. Data was also included from our Peru properties, which was not available in 2018. Accurate reporting and the application of our sustainability definitions by our Latam properties remains a challenge. This will be addressed in 2020.

Total recordable injury frequency rates (TRIFR)

The TRIFR in South Africa reduced marginally by 0.04% to 1.96 injuries per 200 000 hours worked (2018: 2.05). We achieved a cumulative total recordable injury frequency rate reduction of 68% over the last four years through various initiatives such as improved data reporting and increased awareness and training.

Africa’s TRIFR increased to 1.97 injuries per 200 000 hours worked (2018: 0.70) largely due to an increase in medical treatment cases reported at Royal Swazi. This increase resulted from improved data reporting.

The TRIFR in Latam decreased to 10.91 injuries per 200 000 hours worked (2018: 16.66),mainly due to a 61% decrease in Monticello’s medical treatment cases. These reductions were achieved through improved data reporting and risk prevention interventions.

Reduction targets (2019)


South African Targets:



South African Targets:



South African Targets:



South African Targets:


Sun International did not achieve the injury reduction targets set for 2019 but continued to reduce injuries. When reviewing the OHS data for 2019 against the targets, the methodology applied was based on the JSE averages in our sector. These targets required a >50% reduction in all incidents across the board over two years, which was achievable for certain units only. Therefore, our OHS targets will be revised based on a more realistic methodology; with targets set over a five-year period (2020 to 2024). This revised approach includes:

  • reviewing the incident reduction trends over the past three years, per unit
  • evaluating the successes of our ‘top performers’
  • reviewing the challenges of our ‘poor performers’
  • identifying unit performance improvement projects
  • considering industry related leading indicators.
Training and awareness

All units conduct training interventions to improve awareness of health and safety related topics, as well as compliance related training. In 2019, we trained 2 651 employees, and 5 467 service providers and contractors on health and safety related topics depicted below.

Sun International employees

Service providers and contractors


Risk and compliance
Compliance and risk management platform

Implementing our electronic compliance and risk management platform is progressing well and most of our units now use this platform to manage their compliance requirements, complete their safety inspections and checklists, and log improvements. To enhance incident management and reporting, and improve risk and compliance management, this system will be replaced with an integrated enterprise risk management solution in 2020.

Group SHE management system

Our group SHE management system has been developed using an integrated approach and is aligned to the ISO 14001 and ISO 45001 standards. Group management and standard operating procedures (SOPs) were developed to guide the units throughout the implementation process. Unit specific SOPs are in the process of being finalised at our South African operations.

Fire and life safety inspections

Sun International employs an external consulting firm to conduct independent fire and life safety inspections at our South African operations. Management ensures compliance at all units through regular monitoring, reporting and actioning. The highlights depicted alongside indicate our commitment to improve group-wide fire and life safety.

fire-and-safety-rev32Findings actionable in 24 months67Findings actionable in 12 months132Findings actionable in 6 monthsFire and safety inspections234Findings closed out

Sustainability cross-unit audits

The SHE cross-unit audits conducted in 2018 evolved into fully integrated sustainability cross-unit audits in 2019. Audits now include SHE, SED and CSI criteria. The audit scope varies annually to ensure all aspects of sustainability is addressed. However, the audit focus remains on data accuracy, source evidence, verifying compliance and the close out of previous audit findings.

Each unit’s SHE data was interrogated for accuracy, completeness, reliability and consistency. We also verified that our South African operations were able to close out 60% of all internal audit findings from 2018. Audit teams included representatives from the head office sustainability team as well as qualified unit representatives from other units.


624 employees

Fire systems and fire prevention

R8 million


Health and wellness

One Sun Wellness, our internal wellness programme, provides employees with health and personal wellbeing facilities to support and improve overall wellbeing. The programme provides trauma counselling to employees and their immediate family members, and facilitates HIV/ Aids monitoring through on-site testing, which includes HIV and health risk assessments. This programme operates in conjunction with our human resources department.

In 2019, we appointed a group occupational and primary healthcare provider to manage four of our existing on-site clinics, and to open a new clinic at Sibaya. The clinics provide primary healthcare, and occupational healthcare services to our employees. They also provide occupational health services to the rest of our South African operations, except for GrandWest, which is managed by an independent service provider.

Going forward, we aim to achieve integrated occupational health and wellness within Sun International. We will achieve this by forming an integrated wellness committee, establishing health risk baselines from an occupational health and employee wellness perspective, and ensuring targeted initiatives across our business.

Medical surveillance

Our appointed group occupational and primary healthcare provider developed a medical surveillance programme for our South African operations based on health risks identified. Various OHS factors and legislation (Occupational Health and Safety Act and Basic Conditions of Employment Act) were considered during this process. Where employee exposure was identified as a risk, medical surveillance was listed as a requirement to monitor employee health, as prescribed by these regulations. In addition, we standardised our medical surveillance approach and applied best practice.


Hygiene and food safety

At Sun International we pride ourselves on maintaining the highest food safety standards. We ensure that various food safety measures are implemented including cleaning and sanitising, personal hygiene, food storage and handling. Furthermore, we monitor and analyse our food safety and quality quarterly through an independent third-party and SANAS-accredited laboratory. Areas covered in the assessments include microbiological evaluation, visual cleanliness, food safety practices, inspection of facilities and compliance with legislation relating to food hygiene practices.

All new employees are trained by accredited training providers to maintain food safety and hygiene standards. Refresher training is provided annually to all food and beverage employees. Ongoing awareness campaigns reinforce the need to practice good hygiene across the group.

As depicted in the graphs, Sun International achieved 94% (target of 90%) compliance in its overall microbiological index for the South African and African units (2018: 92%). This demonstrates that our food and beverage departments are managing cleanliness and hygiene in critical areas. We achieved 85% compliance (2018: 86%) in the overall walkthrough risk index. Due to ageing infrastructure, most findings are as a result of ongoing maintenance and infrastructure challenges experienced in our kitchens. We anticipate that most of these shortcomings will be addressed following the group engineer appointment. The combined average (microbiological and walkthrough risk indexes combined) remains at 89%.

Sun International group hygiene averages year-in-year
group-hygiene-revisedOverallwalkthroughrisk index86%2018201985%Overallmicro index92%2018201994%Overallcombinedaverage89%2018201989%
Legionella risk management

Legionnaires’ disease1 is a significant risk in the hospitality industry. Sun International continues to monitor this risk annually through an independent third-party and SANAS-accredited laboratory. The assessments include evaluating the management and overall control of legionella risks, including key risk areas such as hot and cold water systems, shower heads and cleaning devices.

Sun International’s Legionella microbiological index remained at 96% year-on-year, and the Legionella risk index reduced by 2% to 74% (2018: 76%). A contributing factor to this reduction is the ageing infrastructure and the need to upgrade the hot water reticulation systems at certain units.

  1. Legionnaires’ disease is a form of atypical pneumonia caused by the inhalation of legionella bacteria, which can be found in hot and cold-water systems.
Group Legionella averages


  • Reducing inefficiencies and improving holistic enterprise risk management through a single electronic system
  • Improving data analytics to inform incident reduction initiatives at all local business units
  • Developing new and improved sustainability awareness e-learning videos relating to OHS
  • Developing an OHS compliance e-learning solution for the group that adopts a blended learning approach
  • Reviewing, updating and achieving new OHS targets
  • Implementing the medical surveillance programme at our South African operations


Sustainability e-learning

Sun International launched a sustainability e-learning campaign to achieve a sustainable health and safety-oriented culture change. 10 e-learning videos were developed with different themes throughout the year, based on varying SHE and socio-economic development topics. The four health and safety themed videos included practising good hygiene; slips, trips and falls; as well as fire and electrical safety. We also developed a leader board to drive competition between local units. For the period September 2019 to January 2020 we engaged 20% of South African employees through this initiative and our operations are actively driving this campaign through reward and recognition initiatives.

Practising Good Hygiene E-learning Poster
Slips, Trips and Falls E-learning Poster
Awareness Days
GrandWest employees participating in the World Day for Health and Safety at Work initiative

GrandWest celebrated World Day for Health and Safety at Work on 28 April 2019 to create public awareness around the prevention of accidents, diseases and fatalities in the workplace. Each department nominated five representatives who were tasked with designing and presenting an applicable health and safety poster. The winning team was awarded a voucher and all staff who participated received a health and safety warrior badge.

Windmill also celebrated the day by hosting a competition for employees who had to match Sun International’s internal safety symbols to specific descriptions. Three winners won a first aid kit.

Wild Coast employees participating in a Zumba class

In February 2019, Healthy Lifestyle Awareness Day was celebrated with employees participating in a fun run/walk across most of our units.