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OUR BUSINESS
MODEL

We use the six capitals in our business model which, through our business activities, culminate in outputs and outcomes that create value for our various stakeholders. Good corporate governance, sustainable business practices and risk management underpin our business model and provide the foundation on which we build and grow our business.
our-business-model
Click here to see our
business model in action
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OUR CAPITAL INPUTS

We use the six capital resources interchangeably and appreciate that there are trade-offs between them. These tradeoffs are carefully considered to preserve shareholder value.

INTELLECTUAL
27 Gaming licences Respected brand and reputation
IT systems
SOCIAL AND RELATIONSHIP
Stakeholders – partners, guests, customers, communities and employees
NATURAL
Resources – energy and water Fauna and flora at our pristine properties
HUMAN
14 706 Employees
Board
PRODUCTIVE
Properties across
8 countries
FINANCIAL
Debt
Equity

BUSINESS ACTIVITIES AND OUTPUTS

Our business activities draw on the various capital resource inputs and convert these into our activities and outputs – gaming and hospitality which are supported by various central service functions. Our activities and outputs allow us to measure and monitor progress against the group’s strategic objectives and create stakeholder value. We leverage our core assets, unused land, past experiences, strategic partnerships and management skills to capitalise on growth opportunities and create memorable guest experiences.

    
Gaming
Our gaming licences are the most critical enabler allowing us to operate and fulfil our purpose and vision. We continuously review and evaluate our licence conditions to ensure we fully comply and maintain our licence to operate.
Tables
Slots
Alternative gaming such as LPMs
Online sports betting
    
Hospitality
Our unique hotels and resorts, their pristine location and superior offerings are some of our key differentiating factors that keep our guests choosing Sun International as a destination of choice. The group’s food and beverage offering provides something for all food lovers. Most of our properties have the facilities and infrastructure to host world-class events and conferences, which drives footfall at properties and creates memorable experiences.
Hotels and resorts
Food and beverage
Events and conferencing
Property development and refurbishments
    
Business support
This division leads innovation, technology and administrative services for business operations to enable optimal use of digitalisation, technology and business processes in achieving our strategic objectives.
Innovation
Technology
Administrative services
    
Central services
These support services include finance, IT, HR, marketing and legal and corporate services that are critical to providing sound financial business models, achieving efficiencies across the group, building relationships with key internal and external stakeholders and providing governance in areas aligned to legislation and regulations.
HR
IT
Marketing
Finance, legal and corporate services
Sustainability

OUTCOMES

STRATEGIC PARTNERSHIPS
Iconic events
COMMUNITIES
Community upliftment R25.4 million SED investment and R3.6 million CSI contributions
25 SED sustainability projects
CUSTOMERS AND GUESTS
Customer satisfaction
Memorable experiences
Iconic events
EMPLOYEES
Training and development
- R116 million
Employee remuneration
R3.6 billion
Employee wellness programmes
Total fatalities zero
GAMBLING BOARDS
Significant tax contribution
- R3.5 billion
27 gaming board Licences
REGULATORS
Regulatory compliance – zero fines
Corporate tax paid R625 million
IFRS 16 implementation
B-BBEE Level 1
SHAREHOLDERS
Reduced debt levels
Share price – decreased
Net cashflows
R3.9 billion
SOCIETY
Local units
Waste generated 7 495 tonnes – 57% recycled
Resource efficiencies
Superior wildlife experiences
SUPPLIERS
Enterprise and development spend – R56.7 million
Local enterprise procurement opportunities – 77 suppliers
business-model-revOur capital inputsRegulationIndustry and gaming bodiesIT advancementsSocietyOperatingenvironmentgamechangersGeographicdiversificationSignificanteconomiccontributorUnique iconicpropertiesand proud legacyStrong brand Gamingpioneers inSouth AfricaDifferentiatorsCENTRALSERVICESBUSINESSSUPPORTHOSPITALITYGAMINGCorporate governanceRisk managementSustainable business practicesPillars/foundationOutcomesOur business modelculminates in specificstakeholder outcomes thathave far-reaching impacts onthe economies and societieswhere we operate.Key stakeholdersBusiness activitiesand outputs