Boardwalk restructure and construction of the mall in progress
Reviewing the operating model to improve profitability
Ongoing – handed over Wild Coast Sun’s vacant land and exploring land development opportunities at Carnival City
Ongoing as discussed in the risk section
Ongoing maintenance in line with central maintenance schedule
Completed room refurbishments at Temuco, Valdivia and Punta Arenas
Process to start in 2020
Enhanced cyber security monitoring and detection capabilities
Submitted Sun International’s lease renewal proposal
Sustainable water solutions
Management continues to look at implementing sustainable water solutions to ensure our guests are not negatively impacted should the water crisis escalate.
We continue improving the aesthetics of our casinos and hotels through a scheduled maintenance plan that prioritises the upkeep across our operations. Ongoing maintenance assists in driving footfall to our properties and improving customer service and satisfaction levels. A group engineer will be appointed to coordinate all property maintenance.
Cyber security remains one of the group’s top risks and Cyber security remains one of the group’s top risks and preventing cyber and ransomware related attacks is a group priority. During 2019, we enhanced security monitoring and detection capabilities with all service providers to co-ordinate responses and ensure support is available in the event of a significant cyber attack. Our revised information security and cyber strategy focuses on an intelligence-led security capability, with increased emphasis on detecting malicious activity. We also invested in new technologies and capabilities that focus on early detection and rapid response using intelligence and early warning analytics to mitigate cyber threats.
Business continuity management includes specific response measures relating to physical security, health and safety, surveillance, political and social uncertainty as well as IT recovery. We adopted a unit-specific risk-based approach to ensure we are capable of effective response measures, with increased awareness and simulations conducted across all units. The group also aligns with best practice ISO 22301 and ISO 27031 standards.