STRATEGIC OBJECTIVES
Given the importance of our guests to the group, the first strategic objective has been divided into two focus areas, namely ‘Improve our guest experience’ and ‘Efficiency and optimisation of our processes’ to distinguish our progress on and priorities for guests through process and system improvements. Our governance and sustainability strategic objective focus is primarily on the group’s sustainability information, while the detailed governance section is included under the rules of the game section. The group’s performance is measured against these five strategic objectives and enables shareholder value creation.